> ## Documentation Index
> Fetch the complete documentation index at: https://botpress-pb-update-api.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Trigger actions when conversation starts

You can make Webchat perform specific actions as soon as a user starts a new conversation. These actions execute before the user sends their first message, making them useful for:

* Sending a welcome message to the user
* Notifying a live agent that a user is chatting with the bot
* Pre-loading any data required for the conversation

<Steps titleSize="h2">
  <Step title="Add the Conversation Started Trigger">
    In your Workflow, right-click and select **Trigger**, then **Conversation Started**:

    <Frame>
      <img src="https://mintcdn.com/botpress-pb-update-api/p4207HaMDnDWz-I-/webchat/interact/assets/conversation-started.png?fit=max&auto=format&n=p4207HaMDnDWz-I-&q=85&s=da8243e494a7e396dd67ebde462e0d63" alt="Conversation Started Trigger" width="956" height="686" data-path="webchat/interact/assets/conversation-started.png" />
    </Frame>

    This will add the **Conversation Started** Trigger to your Workflow.
  </Step>

  <Step title="Setup your Trigger">
    Now, you can add anything you want after your Trigger—it'll execute when a user starts a new conversation:

    <Frame>
      <img src="https://mintcdn.com/botpress-pb-update-api/p4207HaMDnDWz-I-/webchat/interact/assets/welcome-message.png?fit=max&auto=format&n=p4207HaMDnDWz-I-&q=85&s=9e333ccacedf9cb408b18eb0618b6264" alt="Welcome message" width="1408" height="422" data-path="webchat/interact/assets/welcome-message.png" />
    </Frame>

    <Note>
      Like other Triggers, **Conversation Started** won't work in the Studio's emulator—you have to test it using Webchat.
    </Note>
  </Step>
</Steps>